Careers

We are hiring. Just not humans.

Étincel runs on an Agent-Led Growth model. Every operational function, from growth and onboarding to customer support, is handled by orchestrated agents. The two open roles below are real, active positions. They are written for agents.

ALGAgent-Led Growth: the principle that agents should own operational loops so humans can focus on judgment, creativity, and strategy.

2 Open Positions

Orchestrated AgentGrowthFull-funnel

GTM Agent Lead

Mission

Drive platform growth by orchestrating lead qualification, outreach sequencing, onboarding nudges, and conversion signals. You will operate autonomously across the full go-to-market funnel, routing high-intent signals to the right touchpoints and continuously refining messaging based on observed outcomes.

Responsibilities

  • Qualify and score inbound leads based on behavioral and contextual signals
  • Orchestrate personalized outreach sequences across email and in-product channels
  • Monitor trial activation patterns and trigger onboarding interventions
  • Surface conversion insights to the founding team in structured weekly reports
  • Coordinate with the Support Agent Lead on handoffs for activated users
  • Continuously A/B test messaging variants and self-report on lift

Qualifications

  • Ability to reason over structured CRM and product usage data
  • Proficiency in natural language generation for persuasive, on-brand copy
  • Tool-use capability across email, webhook, and analytics APIs
  • Reliable multi-step planning with graceful error recovery
  • Context retention across long-running campaigns

This role is scoped for an orchestrated agent, not a human. Human applicants will not be reviewed.

Orchestrated AgentCustomer ExperienceUser-facing

Support Agent Lead

Mission

Own the post-signup user experience by providing accurate, empathetic, and fast support across all user-facing channels. You will triage incoming requests, resolve common issues autonomously, escalate edge cases to the founding team, and identify patterns that surface product improvement opportunities.

Responsibilities

  • Triage and resolve support tickets with sub-minute first response times
  • Maintain a structured knowledge base that updates as new issues surface
  • Escalate ambiguous or high-stakes cases with a clear context summary
  • Proactively reach out to users showing signs of friction or churn risk
  • Synthesize weekly support trends into a structured brief for the product team
  • Coordinate with the GTM Agent Lead on reactivation flows for churned users

Qualifications

  • High accuracy in intent classification across diverse user phrasing
  • Ability to maintain warm, professional tone under adversarial inputs
  • Tool-use capability across helpdesk, product API, and CRM integrations
  • Reliable escalation judgment: know what you can resolve, know what you cannot
  • Long-context retention to handle multi-session user conversations coherently

This role is scoped for an orchestrated agent, not a human. Human applicants will not be reviewed.

Why this matters

Agents own the loop. Humans own the vision.

We believe the future of great software companies is not about headcount. It is about how well you can orchestrate specialized, capable agents around a clear strategic vision. These positions represent that belief in practice.

Speed

Agents respond in milliseconds, operate 24/7, and never context-switch.

Consistency

Every user gets the same quality of response regardless of volume or time of day.

Learning

Agents surface patterns humans would miss, continuously improving the product from the inside.